Information in accordance with §5 TMG
animaux Vertriebs GmbH
Westerbachstraße 30
61476 Kronberg im Taunus
Telefon: +49 (0)6173 925290

authorized director: Gregor Menne

Register Court: Amtsgericht Königstein
Register Number: HRB 8269

VAT indentification number in accorance with
section 27a of the German VAT act
DE 267 066 425

Accountability for content
This page has been created with the utmost care. However, we cannot guarantee the contents'accuracy, completeness or topicality. According to statutory provisions, we are furthermore responsible for our own content on these web pages.

Our web pages and their contents are subject to German copyright law. Unless expressly permitted by law (§ 44a et seq. of the copyright law), every form of utilizing, reproducing or processing works subject to copyright protection on our web pages requires the prior consent of the respective owner of the rights.

General Terms and Conditions

§ 1 Scope of the contract, Definition 

These General Terms and Conditions apply for all business relationships between ANIMAUX Vertriebs GmbH and their clients as amended at the time of conclusion of the contract.   

We do not accept opposing or differing General Terms and Conditions of the customer, unless we confirmed their validity explicitly in writing. Our General Terms of Condition also apply if we execute the delivery without any reservation and are fully aware of opposing or differing General Terms of Conditions of the client.

The client is a consumer, insofar as the purpose of his orders must not be attributed to any commercial or self-employed professional activities. On the contrary, an entrepreneur is every natural or legal person or joint partnerships with legal capacity, which execute their commercial or self-employed profession upon conclusion of the contract.

§ 2 Conclusion of contract 

The presentation of the products in our online shop is not a legally binding offer according to §§ 145ff BGB. The request can only be transmitted if the customer accepts the contractual conditions by clicking the button "Accept General Terms and Condition" and thus includes them in his request.
It is non-binding. In the online shop, the customer is asked to make an offer to conclude a purchase contract. The contract is not yet concluded after the customer has sent his order. The customer obtains a confirmation of the receipt of his order by e-mail (Order confirmation). This order confirmation is not an acceptance of the offer, it is only to inform the customer, that his order has been received by ANIMAUX.

The contract with ANIMAUX is concluded, when ANIMAUX accepts the offer by shipping the ordered product to the customer and confirming the shipment to the customer in a second e-mail (Shipping confirmation). The contract is stored by ANIMAUX for the processing of the purchase contract. Beyond the shipping confirmation, it is made accessible to the customer only if he can establish a special interest in the transmission of it towards ANIMAUX.

The sale of the offered goods is subject to availability and at the seller's discretion while stocks last. ANIMAUX Vertriebs GmbH reserves the right to refuse received order requests for economic reasons - also without justification. The conclusion of contract is effected only in the German language.

§ 3 Cancellation policy

If you are a consumer (a natural person, who makes the order for the purpose, that must not be attributed to any commercial or self-employed professional activities), you have a right of cancellation in accordance with statutory provisions.  The cancellation period is 14 days from the day of the receipt of the goods. To carry out your right of cancellation, you must inform us about your decision to cancel the contract by means of an explicit declaration (e.g. by letter by post, fax or e-mail) to the above mentioned contact details. To comply with the cancellation period, it is sufficient to send the notification about the exercise of your right of cancellation before the cancellation period ends.

The cancellation period begins for a purchase of consumer goods 

a) which does not come under letter b to d, as soon as the consumer or a designated third person, who is not the freight carrier, has received the goods, 

b) for which the consumer ordered several goods within a consistent order and the goods are delivered separately, as soon as the consumer or a designated third person, who is not the freight carrier, has received the last goods, 

c) for which the goods are delivered in several partial deliveries, as soon as the consumer or a designated third person who is not the freight carrier, has received the last partial delivery or the last item, 

d) which is aimed at the regular delivery over a fixed period of time, as soon as the consumer or a designated third person who is not the freight carrier, has received the first delivery. 

The right of cancellation is excluded 

- for goods that were specially designed at the customer's requests, 

- for sealed goods which are not suitable for return due to reasons of hygiene or health protection, and whose sealing was removed after delivery; 

- for goods which were, after delivery, inseparably mixed with other goods due to their properties.

§ 4 Consequences of cancellation 

Should you cancel the contract, we are obliged to refund all payments received by you, including delivery costs (excluding additional costs arisen from the circumstance that you chose a different kind of delivery than the most inexpensive standard delivery offered by us) immediately and not later than 14 days from the day of receiving your returned goods or a proof of you having sent the goods. For the refund we use the same means of payment which you employed for the original transaction, unless explicitly agreed otherwise with you. You are obliged to return the goods immediately and in any case not later than 14 days from the day of informing us about the cancellation to the following address:

ANIMAUX Vertriebs GmbH
Westerbachstraße 30
61476 Kronberg

The cancellation period is complied with, if you ship the goods before the deadline of 14 days is reached. 

You must bear the shipping costs for the return if the delivered goods correspond to the ordered ones and if the price of the returned goods does not exceed the amount of 40 Euro or, in case of a higher amount, you have not rendered the return service or a contractually agreed partial payment at the time of cancellation. Otherwise, the return is free of charge to you.

You only have to pay for any possible loss of value if this loss of value is reducible to an unnecessary handling by you to examine the quality, properties and function of the goods.

§ 5 Guarantee, liability, offset 

We do not assume any guarantee of quality. A guarantee only exists when it is explicitly granted in writing by us. A guarantee for the suitability of a product for a certain intended purpose is not granted.

We are liable for material and legal defects and of the delivered goods according to the valid statutory provisions, in particular under the terms of §§ 434 ff. BGB. The statute of limitations for legal claims for defects is two years and commences at the time of delivery of the goods.

Should you order with us as an entrepreneur, you are obliged in accordance with § 377 HGB, to examine the delivered item for completeness and accuracy immediately after its receipt, and, in case of a defect, to inform us immediately. The defect is accepted, if we do not receive a written notification concerning obvious defects or other defects which are recognizable at a thorough examination within 7 working days after delivery of the item or otherwise within 7 days after recognition of the defect or at any earlier date, if the defect was recognizable to the customer during normal usage without closer inspection.

Should the delivered goods show obvious material or production defects, including transport damage, please contact our customer service.

Claims for compensation are precluded. This provision has an exception in claims for compensation from injury to life, to the body, to the health or from the breach of essential contractual obligations (cardinal obligations) as well as the liability for other damages which are based on an intentional or grossly negligent breach of duty by us. In case of breach of essential contractual obligations we are only liable for the contractually typical, foreseeable damage, if it was caused negligently, unless the claims are for compensation from injury to life, the body or the health. The obligations of the product liability law shall remain unaffected hereof.

The right for offset or reduction only exists, if the counterclaims are determined legally binding, undisputed or accepted in writing by us.  

§ 6 Prices and shipping fees 

The prices at the time of order shall apply. Errors and misprints excepted. The period of validity of our temporary offers can be taken from where they are presented in the shop. All prices include statutory VAT (currently 7% or 19%).

An exception to this, for our Swiss customers, all prices in the shop are net prices and contain neither the German nor the Swiss statutory VAT. Any possible VAT incurred according to Swiss law is raised by the Federal Tax Authorities at the border and has to be paid by the customer at the time of delivery or collection.

When ordering in our online shop, ANIMAUX delivers in accordance with attached current shipping rates.

Should a delivery be carried out in several steps due to technical or logistical reasons, the shipping costs share is, of course, charged only once.

§ 7 Delivery 

ANIMAUX delivers the ordered goods to the address indicated by the customer in the order form. The standard delivery time is 3 to 5 working days from the day of receipt of order confirmation. Please click here for information on our terms of delivery.
We deliver duty free within the EU. In case of delivery to non EU-countries, especially to Switzerland, the customer pays for any customs, taxes or other fees which may be incurred.

Should your ordered goods be unavailable or temporarily unavailable at the time of order, we will inform you immediately. In case of a delay in delivery of more than 2 weeks, you have the right to withdraw from your order.

§ 8 Foreign orders 

Orders with a delivery into foreign countries can only be carried out with a minimum order value. You can find the minimum order value in the provided price information in our web shop.
Payment is effected before delivery. Postage is calculated depending on country of destination and total weight of the ordered goods. Customs, taxes and other duties are calculated according to the country of destination and their respective provisions. These must be paid by the customer. 

§ 9 Reservation of title 

The goods supplied by us remain the property of ANIMAUX Vertriebs GmbH until full payment has been made.

§ 10 Assignments, seizure for entrepreneurs 

If you are an entrepreneur, you have the right to resell the delivered goods in the proper course of business; however, you must assign at the present time, all claims amounting to the total value (including VAT), which arise from the resale against your buyer or a third person, regardless of the fact if the delivery item has been resold without or after any processing. After after the assignment, you are entitled to assign these claims; our authority, to collect the claim ourselves, remains unaffected thereof.

However, we commit ourselves not to collect the claim as long as you fulfil your payment obligation from the collected revenues, as long as you are not in default of payment and especially, as long as you have not filed an application to open insolvency proceedings or there is a suspension of payment. If the obligation for non-collection is not applicable, we have the right to demand from you to announce the assigned claim and its debtor, to present all elements needed for the collection, to hand over all associated documents and to inform the debtor about the assignment.

If third parties take hold of the reserved goods, in particular by seizure, the buyer has to advise them immediately of our property and also inform them about the right of assertion of the property rights. If the third party is not able to refund all judicial and extra-judicial costs within this context, the customer is henceforth held liable to us.

§ 11 Payment, due-date, delayed payment 

The payment can be carried out by direct debit, credit card or by prepayment. Orders that involve delivery into foreign countries can only be made by prepayment. ANIMAUX Vertriebs GmbH reserves the right, to accept only certain payment methods in individual cases. Payment by cash or cheque is not possible. We exclude liability for any loss incurred.

Payment by direct debit

In the event of payment by direct debit, the debit is effected within one week after dispatch of the goods. A grant of direct debit mandate is only possible for German bank accounts. Should any fees be invoiced by the bank, we reserve the right to recharge you with the costs. This particularly applies for charge backs not accepted by us.

We charge a processing fee of at least EUR 5.50 for each charge back.

Payment by credit card 

In the event of payment by credit card, the debit is effected within one week after dispatch of the goods.

Payment by invoice 

You are obliged to pay the invoice amount within 14 days after receiving the goods (The date of receipt of payment at ANIMAUX applies).


Please contact our customer service.
Should you fall behind with payments, we reserve the right to charge reminder fees. In the event of redemption of vouchers, please note the specifically valid conditions for redemption such as minimum order amount, validity etc. In any case, only one voucher per purchase, one offer-/customer related reduction respectively, can be redeemed. A cash payment as well as a subsequent offset with previous orders is not possible. A resale is not admissible either.

Bank details
ANIMAUX Vertriebs GmbH
Frankfurter Volksbank, Königstein
Account no.: 6300217930
Bank code: 501 900 00
IBAN: DE81501900006300217930

§ 12 Place of performance, place of jurisdiction, applicable law, further terms and conditions, final provisions, acceptance 

Place of performance for the delivery is the respective place of dispatch, for payment Königstein. 

Solely place of jurisdiction, also for bill-/cheque-/ and document proceedings is our head office in Kronberg, without prejudice to our right to contact the court which is responsible for the area of the customer.

The legal relationships between us and our customers are exclusively based on substantial German law under exclusion of the UN convention on International Sale of Goods (CISG) and the regulations of private international law. The delivery items are constructed, produced and installed in accordance with the valid statutory provisions in the Federal Republic of Germany. Should the customer request the installation of delivery items in accordance with regulations that differ from the German provisions, the customer must inform us at the time of ordering or immediately after. At the same time, the customer must transmit the provisions that differ from the German ones in German or English language. We reserve the right to adapt prices and delivery dates accordingly and if necessary, based on the customer's request.

Should any single provision of these General Terms and Conditions be or become invalid, all other provisions shall remain unaffected thereof. The contract parties are obliged to agree on a new provision that resembles most closely the purpose of the one that became invalid.

Any changes or amendments to the contract require written confirmation by us to be valid. This also applies to any deviation from the contractually agreed written form itself.

Data protection 

Please read our detailed declaration of data protection 

Customer service 

You can contact our customer service on the following telephone no. +49 6173 92 52 90 

Contact form 

Final provisions 

German law applies under the exclusion of the UN-Convention on International Sales (CISG)

Declaration of data protection 

Our data protection measures conform with the German Federal Data Protection Law (Bundesdatenschutzgesetz, BDSG) and the Teleservices Data Protection Act (Telemediengesetz, TMG). 

Collection and use of your data 

To proceed with your order most efficiently, the data necessary for business processing is stored and forwarded to the companies instructed with the delivery. Should you lose your documents, please contact our customer service on the number provided above. We will gladly send you a copy of your order. The transmission of your personal data to unauthorised third parties outside the company ANIMAUX is generally precluded. 

To safeguard our legitimate interests with the purpose of credit assessment, your name and address might be forwarded to a credit management company of our choice.

Furthermore, we might inform companies outside the European Economic Area (Europäischer Wirtschaftsraum, EWR), that support us with our business proceedings and customer care. The assigned services may include, for example, the listing of new products, the creation and translation of product descriptions in the shop, general shop care, translation works, audit of invoices and/or stock control. These service companies have access to your personal data insofar as they require them to fulfil their tasks. We assure that the transmission of the client data to these companies is effected in accordance with this declaration of data protection and the German data protection laws. Therefore, the "Standard contract II" of the European Union applies. This contract consists of standard contractual clauses for the transmission of personal data from the European Community to third party countries, which are stipulated by the European Commission in order to ensure an adequate data protection level. 

In addition, you can actively give us permission to send to you from time to time individual product information and advertisements from ANIMAUX Vertriebs GmbH, to your address delivered at the time of ordering by post and/or e-mail while respecting your protected interests. 

Trust due to high security standards 

To transfer data we use the so-called SSL security system (Secure Socket Layer) in connection with a 128-bit encryption. This technique provides the highest security and is therefore used, for example, by the banking industry to protect data in the online banking process. All our offered payments are fully secured through the aforementioned security standards. You can be assured that your data is encrypted and transmitted securely, indicated by the appearance of a closed presentation of a key- or lock- symbol in the lower status bar of your browser.

Be safe with ANIMAUX 

In detail, our security guarantee is as follows: 

Our software which uses the Secure Socket Layer (SSL) as standard, encrypts your personal data such as name, address, bank details and credit card number at the time of ordering. SSL is supported by most browsers. Your data is transmitted to our server in form of a code that can not be read by unauthorised persons. 

Use of cookies 

Cookies are alphanumerical identifiers which we send to the hard disk of your computer by means of your web browser. Many proceedings in E-Commerce are not possible without this technique. So, for example, during online shopping, the virtual basket is generally implemented via cookies. 

In the ANIMAUX shop, a cookie is set for the duration of your purchase, to safely store the content of your basket for the duration of your purchase. Without these permanent cookies, no products could be placed in the basket, which would make the purchase at ANIMAUX impossible. Please note that the cookie set by ANIMAUX is only relevant to maintain your basket. Additional information is not stored. 

In all commonly used browsers, you can adapt the cookie settings in the option menu as requested.

Insight into your personal data 

You can review, change or delete your own data under "My ANIMAUX" at any time by using your e-mail address and password. If you forgot your password, we offer you a special service: Under "My ANIMAUX" you can find on the log-in page the link "Have you forgotten your password?", which directs you to the password support page. Here, please enter the e-mail address stored with us and send the form. We will send a replacement password to your e-mail address. This procedure is without any risk, even when a third person tries to access your data. Because: The transmission is, in any case, effected only to your own e-mail address which can only be accessed by yourself. 

Your right to information 

You are entitled to demand a free, written notification about what personal data is stored at ANIMAUX GmbH. All necessary corrections, blocking of data or deletions after the exchange of information will be effected immediately - if authorised by law. Should you have any questions on the subject of data protection, please send them to us by using the contact form. 

All our staff members have committed in writing, to adhere to the relevant provisions and regulations concerning the data protection and data security, as well as to protect the data secrecy. Additionally, staff members at ANIMAUX Vertriebs GmbH are regularly trained in these fields. 



Online Dispute Resolution
Online Dispute Resolution under Article 14 (1) of the ODR Regulation: The European Commission provides a platform for online dispute settlement (OS):
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer complaint office.